Remote Support

What Our Clients Have to Say

Anchorage Board of Realtors
Anchorage, Alaska
I have superior service from AK Tech Support
— Kay Dubois

Rest assured, help is on the way

Computer users, particularly users without much technical experience might have configuration problems or usage questions that can be quite difficult for a support representative to determine and assist over the phone. Remote Assistance over the internet provides a functional way for users to get the help they need and makes it easier and less costly for corporate help desks to assist their users.

Are you paying for a minimum of one hour when the problem can be resolved in 15 minutes? Stop overpaying and receive invoices that accurately reflect time spent resolving your technical issue. Our pricing schedule is remarkably flexible; if our technician was able to remotely resolve your technical issue in ten minutes, the bill will reflect only that ten minutes of service. Odd? We don't think so. It's fair! After receiving a request for Remote Assistance, Alaska Tech Support technicians can remotely connect to your PC and view the screen directly to fix the problem.

All of the Alaska Tech Support remote support sessions use full encryption. Encryption is based on 1024bit RSA private/public key exchange and 256 Bit AES every session encoding. The current standard is used in security levels such as https/SSL and is considered to be utterly safe by today's standards. This unique technology (key exchange) guarantees that the data exchange is limited strictly from client to client and that no routers or servers in between are unable to read or store the data stream.